Reservationless Toll-Free Conference Calls
What is a toll-free conference call?
A conference call is three or more people talk on the phone at the same time
from different locations using a toll-free number. Conference calls allow everyone
to be in the same meeting regardless of location.
How long does it take to set up an account?
We have instant set up with your on-line application. As soon as we approve your account (usually
within minutes), you will receive an email with instructions on how to start using AccuConference for your conference calls.
How do I make a Conference Call?
- Notify your participants of the day / time of your conference call.
- Send your participants the toll-free access number and participant code.
- Instruct your participants to dial the access number at the time you specified.
- Five minutes before your conference, dial your access number and enter your moderator code.
- Your conference call will begin immediately!
How do I schedule a one-time use conference with unique codes?
- Login to you account
- Under Conference Manager - click on “Schedule Audio Call”
- Choose Name, Date, Time
Utlize the AccuConference Outlook Plugin
The
Outlook plug-in automatically inserts relevant conference information and enables a user to generate meeting invitations and reminders for your participants.
Should I schedule a call, or use my reservationless codes?
- Use the Online Call Scheduler
to setup one-time use codes. These "scheduled" codes will expire after
one use.
- You can use your Reservationless Codes anytime without telling us (unless you are
expecting more than 50 people on your call).
How do I increase the volume on a call?
Each time you press *4, the call will increase in volume. There are 3 levels of volume increase. Once you
press *4 during the highest level of volume, the volume level will return to the lowest level.
Do I have to sign a service contract?
No. We want to earn your business everyday and we do not see the need to restrict your freedoms as a customer!
What if I need help?
Please call 0808 101 1336
How many people may participate on one call?
We can support as many people or sites as you need connected 3, 30, 300, and more.
**If over 50 participants please call us so we can guarantee you no problems.
When will I be billed?
You will be billed monthly for your usage. Your billing date is listed under your
account settings. If you wish, select the billing day which best suits you.
What if someone calls from a payphone?
If you access our system using a payphone within North America, a 25 pence payphone
surcharge is applicable.
Can participants use their cell phones to join the conference call?
Yes you can use your cell phone to call our 800 access number and join a conference
call.
****Special Note to Cell Phone Users*****
Although access to our system is available from your cell phone through the toll-free
number, your cell phone provider may/or may not charge you AIR TIME and other CHARGES.
AccuConference.com is not responsible for the particular contract items related
to what your cell phone provider is allowed to charge. Please make sure you know
what your cell phone service plan states regarding this issue.
How do I record a conference call?
There are three ways to record your call.
- Press *2 when you are ready to begin recording.
- Click on the record icon on your dynamic conference management page online.
- Set your conference to automatically record every call (this feature can be enabled from your Conference Manager in your account online before your conference is initiated).
What are the Conference Recording Playback Controls?
*Note: You may press "0" anytime during the recording to hear the following
instructions.
- * Press 2 - Pause/Resume
- * Press 5 - Start over
- * Press 3 - Skip forward 5 minutes
- * Press 6 - Fast Forward (2x speed) - Press '6' again to increase speed.
- * Press 1 - Skip backward 5 minutes
- * Press 4 - Rewind (2x speed) - Press '4' again to increase speed.
- * Example: To Fast Forward, press '6'. You will hear the recording fast forwarding. To resume listening (return to normal speed), press '2'.
Web Conferencing
What is a web conference?
A web conference is when three or more people talk on the phone at the same time
at different locations. During your conference call you use the internet to share
information like a PowerPoint. This is called a Web Conference. Conference calls
allow everyone to be in the same meeting regardless of location. Participants can
hear what you hear and see what you see – anytime, anywhere.
What is the difference between insight and Meeting Central?
insight™ web conferencing provides the ability for a host to share a PowerPoint presentation, on-line live polling and live text chat with participant during an audio conference. insight™ does not require any download to access the presentation. Cross browser compatible, insight also operates on all operating system. insight™ provides the moderator with a snapshot view of the audio dynamic page thus enabling a moderator to facilitate a live audio question & answer session.
Meeting Central® provides robust web conferencing features for any size conference. MMC allows hosts to share a PowerPoint presentation as well as, applications, documents, and their desktop. In addition, moderators can share a web browser, open a white board and initiate live text chat. Video Conferencing through MMC provides a real face to each caller. To access MMC, users are required to download a plug in on their individual PC.
What do I need to run an insight web conference?
Any current web browser such as Internet Explorer or Firefox.
What do I need to run a Meeting Central web conference?
Host / Presenter
Recommended
- Pentium 4
- 1.2 GHz
- 512 RAM
- 100 MBit Network card
- Accelerated video card by ATI, NVidia or equivalent
- USB 2.0 w/webcam (video conference) *
- Valid TCP/IP address
- Windows 2000 & XP
- Microsoft® PowerPoint® 97 and above for presentations (optional)
- Internet Explorer 5 or Netscape 5
* Web cams that are USB 2.0 or Firewire compatible are highly recommended because it reduces the load on the CPU.
Minimum
- Pentium 4
- 800 GHz
- 512 RAM
- 100 MBit Network card
- Video card
- Valid TCP/IP address
- Windows 2000 & XP
- Microsoft® PowerPoint® 97 and above for presentations (optional)
- Internet Explorer 5 or Netscape 5
* Web cams that are USB 2.0 or Firewire compatible are highly recommended because it reduces the load on the CPU.
Participant
Minimum
- Pentium 3
- 800 MHz
- 128 RAM
- 10/100 MBit Network card
- Valid TCP/IP address
- Windows 95 SR2, 98, ME, NT4 (SP3), 2000 & XP
- Internet Explorer 5 or above
Recommended
- Pentium 4
- 1.4 GHz
- 512 RAM
- 100 Mbit Network card
- USB 2.0 w/web cam (video conference) *
- Accelerated video card by ATI, NVidia or equivalent
- Valid TCP/IP address
- Windows 2000 & XP
- Internet Explorer 5 or Netscape 5
What if I am behind a Firewall?
We use port 80 for your connection, so if you can access the internet you can use
our service.
What can affect the performance?
Here are some of the main factors:
The speed of your computer's connection to the Internet
Your Internet service provider
Overall Internet traffic
Can I show slide transitions in presentations?
Yes! If you share a Microsoft PowerPoint presentation, attendees can see the slide
transitions.
What types of files or applications can I share?
You can share virtually any document or application. However, applications with
streaming content may not work well, because such content is not streaming directly
from the source to attendees. We are currently working to bring this feature.
What if I need more Seats?
You can contact our support team for additional seats at 1.800.977.4607
Can I have a Customer Login Page?
Yes, If you meet our minimum requirement you will receive this feature.